SHIPPING AND PAYMENT CONDITIONS OF NICOLAI GMBH, D-31008 ELZE / MEHLE
All deliveries are made by the parcel service UPS as well as by selected forwarding agencies. Subsequent deliveries within the EU will of course be sent free of charge. Outside the EU, we will inform you in advance of any costs incurred.
Delivery is always subject to availability. The purchase contract is concluded upon performance by NICOLAI, i.e. it is not legally binding until the goods have been handed over in accordance with the delivery note. For catalogue, telephone and internet orders we will inform you about the receipt of your order by e-mail.
All our packages are insured in transit. Please check the package immediately upon receipt for external damage. Any damage must be reported to the transport company within 24 hours. You will receive a confirmation of your message, which you send to us together with the original package and a copy of the invoice. Please contact us by phone before shipping.
Assembled bicycles are delivered exclusively in a special bike box, for which no additional costs arise.
Shipping costs for deliveries to EU countries are calculated with the country-specific VAT.
Orders with delivery address to non-EU countries are indicated in the shopping basket including German VAT. When invoicing the invoice, the amounts of the ordered items are stated net. For deliveries abroad, customs and import charges may apply in the country of destination. These costs are to be borne by the recipient. NICOLAI GmbH has no influence on these fees.
A refund of VAT on the execution of goods paid in Elze / Mehle can only take place if an export buyer’s certificate for VAT purposes is sent to us within 3 months after the invoice date. You can obtain the form free of charge from us.
The amount of shipping costs for deliveries of bikes, frames, spare parts and accessories can be taken from the order confirmation.